Monitoring for your client websites

All Client Websites Under Control. One Platform.

As an agency, you manage 10, 20, 50+ websites. With live24h, you will never be the last to find out about downtime again. One central dashboard, dedicated workspaces per client, automatic reports and professional status pages – all in one tool.

The Problem: Clients Report Downtime – Not You

You manage dozens of websites. But how do you keep track?

• Your clients call when their site is down – you are the last to know
• No central dashboard: many checks in one confusing list
• Uptime reports have to be assembled manually – hours of work
• No SLA proof without tedious manual effort

This costs time, damages client retention and does not leave a professional impression.

The Solution: Client Workspaces – 1 Client, 1 Workspace

live24h organises your monitoring by client, not by check.

Each client workspace is a self-contained area for exactly one client:

• Dedicated checks, incidents and status page
• Clean data separation – no mixing between clients
• Quick overview: which client has an issue right now?

Comparison: With other tools, all checks land in one list. With live24h, it is immediately clear which client needs attention.

Feature: PDF Reports for Clients

Regular, clean, professional.

live24h generates an uptime report as PDF for each workspace:

• Uptime statistics for the selected period
• Incident overview with duration and root cause
• Perfect as SLA proof for professional maintenance contracts
• Branded reports – with your agency logo and colours
• Per-client reports – one dedicated PDF per client workspace

“Show your clients the value of your work – without screenshots and Excel tinkering.”

Feature: White Label Status Pages

Each client workspace gets its own public status page – under your brand.

• Individual URL per client: status.client-a.com, status.client-b.com
• White Label – no live24h branding, your logo and colours
• Clients see the current status – before they call
• Professional incident communication directly via the status page

“Your clients stay informed – without you having to actively communicate.”

Feature: Escalation Policies + Acknowledge Buttons

Run professional on-call rotations – without a premium upcharge.

As an agency, you don’t have to personally take every alert. The Agency plan gives you:

• Up to 3 escalation policies with 5 levels each – e.g. Client-A on-call -> Client-A backup -> agency lead
• Per level: own recipient, own wait time (e.g. “15 min without ACK -> level 2”)
• Acknowledge buttons directly in the email: HMAC-signed links, valid for 72 h, no login required. Click = incident marked as “being handled”, further escalation is stopped
• Combinable with the reminder ladder (Business and up) – per-channel override for different cadences per channel (SMS every 15 min, email every 4 h)

Comparable feature combinations in the EU monitoring landscape are usually only available as paid add-ons or in Enterprise tiers – at live24h it’s included from EUR 79/month.

Feature: GDPR as a Selling Point

Use data protection as an argument with your clients.

• EU hosting (Amsterdam/Frankfurt) – data stays in the EU
• German provider – contract partner in Germany, no US data transfer
• Ready-to-use DPA for your client contracts
• Short paths for support and coordination – reachable on business days

As an agency, you can tell your clients with full confidence: “Our monitoring offering is aligned with German and European data protection requirements.”

Agency Plan for Agencies

Everything a professional agency needs – White Label, client workspaces and branded reports.

No credit card required. Cancel monthly. No risk.

Why live24h – and not just any monitoring tool?

The difference is not just monitoring – it’s the clean agency logic built around it.

Questions? Contact us: support@live24h.eu