Monitoring for your client websites

All Client Websites Under Control. One Platform.

As an agency, you manage 10, 20, 50+ websites. With live24h, you will never be the last to find out about downtime again. One central dashboard, dedicated workspaces per client, automatic reports and professional status pages – all in one tool.

The Problem: Clients Report Downtime – Not You

You manage dozens of websites. But how do you keep track?

• Your clients call when their site is down – you are the last to know
• No central dashboard: many checks in one confusing list
• Uptime reports have to be assembled manually – hours of work
• No SLA proof without tedious manual effort

This costs time, damages client retention and does not leave a professional impression.

The Solution: Client Workspaces – 1 Client, 1 Workspace

live24h organises your monitoring by client, not by check.

Each client workspace is a self-contained area for exactly one client:

• Dedicated checks, incidents and status page
• Clean data separation – no mixing between clients
• Quick overview: which client has an issue right now?

Comparison: With other tools, all checks land in one list. With live24h, it is immediately clear which client needs attention.

Feature: PDF Reports for Clients

Regular, clean, professional.

live24h generates an uptime report as PDF for each workspace:

• Uptime statistics for the selected period
• Incident overview with duration and root cause
• Perfect as SLA proof for professional maintenance contracts
• Branded reports – with your agency logo and colours
• Per-client reports – one dedicated PDF per client workspace

“Show your clients the value of your work – without screenshots and Excel tinkering.”

Feature: White Label Status Pages

Each client workspace gets its own public status page – under your brand.

• Individual URL per client: status.client-a.com, status.client-b.com
• White Label – no live24h branding, your logo and colours
• Clients see the current status – before they call
• Professional incident communication directly via the status page

“Your clients stay informed – without you having to actively communicate.”

Feature: Escalation Policies + Acknowledge Buttons

Run professional on-call rotations – without a premium upcharge.

As an agency, you don’t have to personally take every alert. The Agency plan gives you:

• Up to 3 escalation policies with 5 levels each – e.g. Client-A on-call -> Client-A backup -> agency lead
• Per level: own recipient, own wait time (e.g. “15 min without ACK -> level 2”)
• Acknowledge buttons directly in the email: HMAC-signed links, valid for 72 h, no login required. Click = incident marked as “being handled”, further escalation is stopped
• Combinable with the reminder ladder (Business and up) – per-channel override for different cadences per channel (SMS every 15 min, email every 4 h)

Comparable feature combinations in the EU monitoring landscape are usually only available as paid add-ons or in Enterprise tiers – at live24h it’s included from EUR 79/month.

Feature: GDPR as a Selling Point

Use data protection as an argument with your clients.

• EU hosting (Amsterdam/Frankfurt) – data stays in the EU
• German provider – contract partner in Germany, no US data transfer
• Ready-to-use DPA for your client contracts
• Short paths for support and coordination – reachable on business days

As an agency, you can tell your clients with full confidence: “Our monitoring offering is aligned with German and European data protection requirements.”

Guided onboarding per client – via the CMS plugin

At go-live, relaunch or maintenance, you no longer set up monitoring by hand: the live24h CMS plugin for WordPress, Shopware and TYPO3 scans the client website, suggests the important checks and creates them with a single click in the matching client workspace – a repeatable standard for every project.

• The same guided flow for every client, instead of check lists by hand
• One workspace per client – cleanly separated, ready to go right away
• Included for free in every plan – the scope scales with the plan

See all CMS plugins

Feature: SEO Watch After Every Deployment

The most expensive mistake after a relaunch is not an error page but a line that was correct on staging and stays on the live site: search engines are told not to show the page. The website runs, the client is happy, and three weeks later they ask why enquiries collapsed. That question lands on your desk.

live24h continuously checks the SEO signals of the most important client pages and reports every change in the matching client workspace. Useful side effect: you can prove the site was clean after go-live, and you notice it first, not your client.

More about SEO monitoring

Feature: Price Monitoring for Your Shop Clients

If you look after shops, you know the question from every second status call: “where do we stand in the market right now?” Until now the answer meant somebody on your team spent an hour clicking through product pages.

With price monitoring, your client sees every day what their products cost elsewhere and whether they are in stock there. Only publicly accessible product pages are observed, chosen by the client or by you. live24h observes and reports. It does not change prices.

For you as an agency this is a service you can put into the maintenance contract without buying another tool: you set the watch up in the client’s workspace, exactly as you already do for uptime monitoring.

More about price monitoring

Agency Plan for Agencies

Everything a professional agency needs – White Label, client workspaces and branded reports.

No credit card required. Cancel monthly. No risk.

Why live24h – and not just any monitoring tool?

The difference is not just monitoring – it’s the clean agency logic built around it.

Questions? Contact us: support@live24h.eu