Terms of Service

Terms of Service for the use of the live24h Uptime Monitoring Service.

Terms of Service

Last updated: March 2026

1. Scope

1.1. These Terms of Service (hereinafter “Terms”) govern the use of the uptime monitoring service live24h (hereinafter “Service”), operated by Marcel Grunert (hereinafter “Provider”), by the customer (hereinafter “User”).

1.2. Deviating, conflicting, or supplementary general terms and conditions of the User shall only become part of the contract if and insofar as the Provider has expressly agreed to their validity in writing.

1.3. The Service is aimed at entrepreneurs within the meaning of Section 14 BGB (German Civil Code). By registering, the User confirms that they are using the Service in the course of their commercial or independent professional activity.

2. Description of Services

2.1. The Provider makes available to the User a web-based monitoring service that monitors the availability and reachability of websites, APIs, and other IT services.

2.2. The exact scope of services depends on the plan selected by the User. The current plans and their scope of services can be viewed on the Pricing page .

2.3. Depending on the plan, the Service includes:

  • Uptime monitoring (HTTP/HTTPS, Ping, TCP/UDP)
  • SSL certificate monitoring
  • Heartbeat monitoring
  • Status pages
  • Alerting (email, webhook)
  • API access

2.4. The Provider reserves the right to further develop and improve the Service. Significant restrictions to the scope of features of a booked plan will be communicated to the User at least 30 days in advance.

3. Contract Formation and Registration

3.1. The contract is formed through the User’s registration on the platform and the Provider’s confirmation of registration.

3.2. The User is obligated to provide truthful and complete information during registration and to keep this information up to date.

3.3. The User is responsible for the security of their access credentials. The User must inform the Provider immediately if they become aware that unauthorized third parties have gained access to their account.

3.4. Only one free account (Free plan) may be created per natural or legal person.

4. Plans and Pricing

4.1. The currently applicable plans and prices can be viewed on the Pricing page . All prices are exclusive of applicable statutory value-added tax (VAT).

4.2. Price changes will be communicated to the User by email at least 30 days before taking effect. If the User objects to the price change, they may terminate the contract at the time the change takes effect.

5. Trial Period

5.1. The Provider may offer a free trial period for paid plans. The availability, duration and conditions of a trial period are communicated on the platform when activated. Without an active trial period, the standard plan terms apply from the time of booking.

5.2. After an applicable trial period expires, the selected plan is activated and becomes chargeable, provided the User has a valid payment method on file.

5.3. If the User has no valid payment method on file, the account is downgraded to the Free plan after the trial period expires. Checks and data that exceed the scope of the Free plan may be deactivated.

6. Payment

6.1. Billing is monthly or annually in advance, depending on the plan selection.

6.2. The User authorizes the Provider to charge the due amounts via the payment service provider Stripe to the payment method on file.

6.3. In case of payment default, the Provider is entitled to restrict access to the Service or to downgrade the plan to the Free plan.

6.4. Invoices are delivered to the User by email and are available in the dashboard.

7. Termination

7.1. The User may cancel their paid plan at any time, effective at the end of the current billing period. Cancellation is done via the dashboard or by email to support@live24h.eu .

7.2. The Free plan is unlimited in duration and can be terminated at any time by deleting the account.

7.3. The Provider may terminate the contract with 30 days’ notice, effective at the end of a billing period.

7.4. The right to extraordinary termination for good cause remains unaffected for both parties. Good cause for the Provider exists in particular if:

  • The User repeatedly violates these Terms,
  • The User uses the Service for unlawful purposes,
  • The User is in default of payment despite a reminder.

7.5. After termination, the User’s data will be deleted within 30 days, unless statutory retention obligations prevent this.

8. User Obligations

8.1. The User agrees not to misuse the Service, in particular:

  • No monitoring of systems without appropriate authorization
  • No use of the Service to carry out attacks (DDoS, brute-force, etc.)
  • No disclosure of access credentials to unauthorized third parties
  • No excessive use of infrastructure beyond the limits provided for in the plan

8.2. In the event of violations of these obligations, the Provider is entitled to immediately suspend access to the Service.

9. Availability and SLA

9.1. For paid plans, the Provider strives to maintain a service availability of 99.0% on a monthly average (relating to the monitoring infrastructure). The Free plan is operated on a best-effort basis without any SLA guarantee.

9.2. Regular maintenance window: Every week from Sunday 02:00 to 04:00 Central European Time (CET) / Central European Summer Time (CEST), maintenance work, updates and deployments may be carried out. Downtime within this window does not count towards the SLA availability calculation. The Provider will announce planned maintenance within this window on the status page at least 24 hours in advance where possible.

9.3. Emergency maintenance: In the event of critical security issues, severe errors or unforeseen circumstances, the Provider may intervene in the infrastructure outside the maintenance window with shorter or no advance notice. The Provider will inform Users as quickly as possible via the status page or email. Unavoidable downtime due to emergency maintenance does not count towards the SLA availability, provided it does not exceed 2 hours per month.

9.4. Also excluded from the availability calculation are:

  • Force majeure (see Section 13)
  • Disruptions caused by the User or their monitored systems
  • Disruptions at third-party providers (hosting, DNS, Internet backbone, email delivery)
  • Non-delivery or delay of notifications due to spam filters, blacklisting or other measures taken by the receiving email server or webhook endpoint
  • Failures or malfunctions of third-party notification channels (e.g. Microsoft Teams, Slack, PagerDuty, Telegram or comparable services), including API changes, deprecation of interfaces or availability interruptions of those services
  • Notification failures due to API changes by a third-party provider that were not known or not known in time to the Provider
  • Misconfigurations on the User’s side, including expired or revoked webhook URLs, revoked app permissions or changed channel configurations at the third-party provider

9.5. If the guaranteed availability is not met, Users of a paid plan may claim a credit of 10% of the affected monthly fee. The credit will be offset against the next invoice and constitutes the sole and exclusive remedy for SLA breaches. Further claims for damages arising from availability shortfalls are excluded to the extent permitted by law.

9.6. The Service is intended as a supplementary monitoring tool and is not designed to be used as the sole or safety-critical monitoring system. The User is solely responsible for implementing appropriate redundancies and their own measures to ensure the resilience of their systems.

10. Liability

10.1. The Provider’s liability for damages caused by intentional or grossly negligent conduct is unlimited.

10.2. In cases of slight negligence, the Provider is only liable for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the typical, foreseeable damage and shall in no event exceed the total fees actually paid by the User to the Provider in the 12 months preceding the damaging event. If the User has used the Service for less than 12 months, the correspondingly shorter period applies.

10.3. Liability for lost profits, indirect damages, or consequential damages is excluded in cases of slight negligence.

10.4. The Service is intended for monitoring and notification purposes. The Provider is not liable for damages resulting from delayed or missed notifications — regardless of whether the cause lies in a technical error of the Provider, a disruption at an email or notification service provider, spam filtering, blacklisting, network issues, API changes or deprecation of interfaces by third-party providers (e.g. Microsoft Teams, Slack or comparable services), misconfigurations on the User’s side or any other circumstance — unless this is attributable to intent or gross negligence on the part of the Provider. The User is solely responsible for regularly verifying that their configured notification channels are functioning correctly.

10.5. The above limitations of liability do not apply to damages arising from injury to life, body, or health.

10.6. Liability under the German Product Liability Act remains unaffected.

11. Data Protection and Data Processing

11.1. The processing of personal data is governed by our Privacy Policy .

11.2. Insofar as the Provider processes personal data on behalf of the User within the scope of the Service, the Data Processing Agreement (DPA) published at live24h.eu/en/legal/dpa/ pursuant to Art. 28 GDPR is deemed agreed upon conclusion of this contract. Upon request, an individually signed DPA can be obtained by emailing legal@live24h.eu .

11.3. The User is responsible for ensuring that the monitoring of URLs and services complies with applicable data protection regulations.

12. Intellectual Property

12.1. All rights to the Service, including software, design, texts, and trademarks, remain with the Provider.

12.2. The User receives a simple, non-transferable right to use the Service for the duration of the contract within the scope of the selected plan.

13. Force Majeure

13.1. Neither party shall be liable for the unavailability of the Service due to circumstances beyond their reasonable control (force majeure), including but not limited to natural disasters, war, terrorism, power outages, internet outages, pandemics, or governmental orders.

14. Amendments to These Terms

14.1. The Provider reserves the right to amend these Terms with reasonable advance notice of at least 30 days.

14.2. The User will be informed of changes by email. If the User does not object within 30 days of receiving the notification of change, the amended Terms are deemed accepted.

14.3. The Provider will specifically inform the User in the notification of change about the significance of the 30-day period, the right to object, and the legal consequences of silence.

14.4. If the User objects, the Provider has the right to terminate the contract at the time the change takes effect.

15. Final Provisions

15.1. The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2. The place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent permitted by law, the Provider’s registered office.

15.3. Should individual provisions of these Terms of Service be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision.

15.4. No oral side agreements exist. Changes and additions to this contract require written form. This also applies to the waiver of this written form requirement.