Privacy Policy

Privacy policy for live24h.eu - Information on the processing of personal data.

Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on the subject of data protection, please refer to our privacy policy listed below.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the Legal Notice of this website.

How do we collect your data?

Your data is collected in part by you providing it to us. This may include data you enter into a contact form or provide during registration.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. web browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. When you register for our service, your data is used for contract fulfillment and to provide our monitoring services.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions on the subject of data protection.

2. Hosting

Our website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may include IP addresses, contact requests, metadata and communication data, contractual data, contact details, names, website access data, and other data generated through a website.

The host is used for the purpose of fulfilling our contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR).

Our host will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data. The servers are located in the EU.

3. General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the Responsible Party

The responsible party for data processing on this website is:

Marcel Grunert Ysenburgstrasse 30 34233 Fuldatal

Email: info@live24h.eu

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, the deletion takes place after these reasons no longer apply.

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed pursuant to Art. 9(1) GDPR. In the case of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If data processing is necessary for the performance of a contract or for pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if it is necessary for the fulfillment of a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR.

Many data processing operations are only possible with your express consent. You may revoke consent you have already given at any time. The legality of data processing carried out prior to the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to Lodge a Complaint with a Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

Access, Correction and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is carried out unlawfully, you may request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it for the exercise, defense, or establishment of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL/TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock icon in your browser bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our website uses technically necessary cookies. Cookies are small text files that are stored on your device. We do not use tracking or analytics cookies.

The technically necessary cookies serve to make our offering more user-friendly and secure. The legal basis for processing is Art. 6(1)(f) GDPR (legitimate interest).

You can configure your browser to inform you about the setting of cookies and to allow cookies only on a case-by-case basis, to accept cookies for specific cases or to exclude them in general, as well as to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Server Log Files

The provider of these pages automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of their website – server log files must be recorded for this purpose.

Server log files are automatically deleted after 30 days.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested.

The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Mandatory statutory provisions – in particular retention periods – remain unaffected.

5. live24h Monitoring Service

As part of using our monitoring service, we process the following data:

  • Account data: Email address, name, password (encrypted) upon registration
  • Check configurations: URLs and hostnames of monitored services, check intervals, notification settings
  • Monitoring data: Status values, response times, error messages, SSL certificate information from monitored endpoints
  • Notification data: Email addresses and webhook URLs for alert notifications
  • Usage data: Login times, feature usage, selected plan

Processing is based on Art. 6(1)(b) GDPR (contract fulfillment).

Storage duration: Account data is removed upon account deletion. Monitoring data is stored for 30 to 365 days depending on the plan and then automatically deleted.

6. Authentication

For user authentication, we use Amazon Cognito (Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg). During registration and login, the following data is transmitted to Amazon Cognito:

  • Email address
  • Password (encrypted)
  • IP address (for abuse protection)

Amazon Web Services processes data in the EU (Frankfurt). A data processing agreement (DPA) exists with Amazon Web Services. More information: https://aws.amazon.com/privacy/

Processing is based on Art. 6(1)(b) GDPR (contract fulfillment) and Art. 6(1)(f) GDPR (legitimate interest in secure authentication).

7. Payment Processing

For payment processing, we use the payment service provider Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland).

During payment, the following data is transmitted to Stripe:

  • Name, email address
  • Payment information (credit card data, IBAN)
  • Billing address
  • Transaction amount

We do not store any complete payment data ourselves. This data is processed and stored exclusively by Stripe. A data processing agreement (DPA) exists with Stripe.

Processing is based on Art. 6(1)(b) GDPR (contract fulfillment).

More information: https://stripe.com/privacy

8. Email Delivery

For sending transactional emails (registration confirmations, password resets, monitoring alerts, invoices), we use the service Amazon Web Services Simple Email Service (SES) (Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg).

The following data is transmitted to AWS SES:

  • Email address
  • Name (if provided)
  • Content of the respective email

Processing is based on Art. 6(1)(b) GDPR (contract fulfillment). A data processing agreement (DPA) exists with Amazon Web Services. Data processing takes place in the EU (Frankfurt, eu-central-1).

More information: https://aws.amazon.com/compliance/gdpr/

Additionally, Brevo (Sendinblue GmbH, Kopenicker Str. 126, 10179 Berlin, Germany) serves as a fallback provider for transactional emails and future marketing communications. A data processing agreement (DPA) exists with Brevo. Brevo’s servers are located in the EU.

More information Brevo: https://www.brevo.com/legal/privacypolicy/

9. Contact

For questions regarding data protection, please contact us at: support@live24h.eu

You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

Last updated: March 2026